Privacy Policy

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At Polka Dot Cow Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

Polka Dot Cow Designs is the trading name of Agata Henderson Garden Design Ltd.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: polkadotcowdesigns@gmail.com

What Information We Collect

When you use our website, place an order or contact us, we may collect the following information:

• Your name

• Email address

• Telephone number (where provided)

• Postal and delivery address

• Billing information

• Order history

• Messages you send via our contact forms or email

• Reviews and feedback you choose to leave

We also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Website usage statistics

• Pages visited

• Time spent on the website

• Cookies and similar technologies

This information helps us improve the performance and usability of our website.

How We Use Your Information

We only collect information that is necessary to operate our business and provide our services.

Your information may be used to:

• Process and fulfil your orders.

• Deliver purchased artwork.

• Respond to enquiries.

• Provide customer support.

• Contact you regarding your order.

• Improve our website and customer experience.

• Detect fraud or misuse of our website.

• Comply with legal and accounting obligations.

We will never sell your personal information to third parties.

Website Platform

Our website is hosted by Wix.com.

Wix provides the online platform that enables us to sell our artwork and communicate with our customers.

Your information may be securely stored through Wix's data storage, databases and secure applications. Wix stores data on secure servers protected by industry-standard security measures.

Payments

Payments made through our website are processed securely by Wix Payments or other payment providers available at checkout.

We do not receive or store your payment card details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.

• Analyse website traffic.

• Improve website performance.

• Support security and fraud prevention.

You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

For further information about cookies used by Wix, please visit:

https://support.wix.com/en/article/cookies-and-your-wix-site

Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, we may occasionally send you updates about new artwork, exhibitions, collections or special offers.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We will only send marketing communications where you have given your consent or where otherwise permitted by law.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Payment providers

• Delivery companies

• Website hosting services (Wix)

• Professional advisers where required by law

We never sell your personal information.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, tax and accounting requirements.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where appropriate.

• Object to certain types of processing.

• Withdraw your consent where processing is based on consent.

• Request a copy of your personal data.

To exercise any of these rights, please contact us using the email address below.

Withdrawing Your Consent

If you no longer wish us to process your personal information where consent is the legal basis for processing, please contact us at:

polkadotcowdesigns@gmail.com

Please note that this does not affect any processing that has already taken place or information we are required to retain for legal reasons.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate.

Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Polka Dot Cow Designs 

polkadotcowdesigns@gmail.com